Privacy Statement

Privacy Policy

1. General Policy
The policy of the Association of Registrars and Collection Specialists (ARCS) is to respect and protect the privacy of our users. To fulfill this policy, ARCS agrees to exercise reasonable precautions to maintain the confidentiality of information provided by you in connection with accessing and using this website including, its integrated third party platforms (the “Site”), on other platforms we use to facilitate our management of the services we provide to you (such as event, webinar, and conference registration sites), and in communications between you and us or between ARCS members (collectively, the “Points of Collection”). ARCS also agrees to post prominently and in plain language its specific privacy policies. ARCS does not collect personal information about individuals except when specifically and knowingly provided by such individuals at a Point of Collection and does not share personal information with any third parties except in the limited circumstances described in this Privacy Policy.
By using and submitting information through the Site or other Points of Collection, you consent to ARCS’ processing of your personal data in a manner consistent with this Privacy Policy. You can withdraw your consent at any time and can request corrections to or removal of your personal information as detailed below.

2. Collection and Use of Personal Information
ARCS use the Site to promote its services, to respond to requests for information, to raise funds to support its activities, to facilitate communication and networking between its members, and to allow members to update their membership status, sign up for events such as conferences, webinars, workshops, and educational programs, to share job and volunteer opportunities, and access other membership benefits, programs, and services. We collect personal information that includes, but is not limited to, name, telephone number, email address, employer, professional title, date of birth, home or business and mailing address, gender, employer, job title, prior employment, username and password, photographs, and education. ARCS will also collect personal information when we enter into agreements for affiliated partnerships, such as exhibitors, sponsors, advertisers.

ARCS may use your personal information to: provide information on services and programs; provide membership services and benefits; facilitate your attendance at conferences and events, both in person and virtual; track your attendance at conferences and events; prepare invoices and process payments; respond to any your inquiries or other communications you send to us; carry out our obligations and enforce our rights arising from any contract entered between you and us; fulfill any other purpose for which you provide information to us; present our Website effectively to you; or perform any other legitimate purpose reasonably consistent with your membership or affiliated partnership or sponsorship. In general, we will use the personal information we collect from you only for the purposes described in this privacy policy or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you if and where this is permitted by applicable data protection laws." We may share your personal information with third-party vendors as necessary to provide data processing services; membership services; marketing & communication services; meeting management services; website hosting services; membership database services; credit card processing; conference registration; conference mobile applications; conference or event hotels and venues; or who otherwise process personal information for purposes that are described in this privacy policy or otherwise disclosed to you. Such vendors are contractually prohibited from using or sharing your personal data for any other purpose.

In addition to your personal information, ARCS may also collect standard Web server traffic pattern information generated by your use of the Site. General traffic, site usage, and length of stay information may be collected and stored in log files. This type of information is shared externally only on an aggregated basis.

3. Member Directory, OnContract Directory, and Online Forum
One of the Site’s features is a Directory that includes personal information that ARCS members choose to share about themselves. If you are an ARCS member, you may voluntarily post information about yourself, including your name, address, email, phone number, date of birth, gender, area of expertise, a photograph, and other biographical information to your “profile” on the Site, and that information will be included in the Directory and available to other members who visit the Site. You can edit or remove the information in your profile at any time by visiting www.arcsinfo.org/membership/manage-your-profile.

Qualifying ARCS members also have the option to make certain profile information, along with a copy of their resume, available in a publicly accessible directory located on the OnContract page of the Site. This service is available to any ARCS member who is an individual independent professional, sole proprietor, or part of a partnership of two or fewer individuals, or individual members employed by a museum, private or corporate collection, or related organization who might be available for short term projects. You will be included in the OnContract directory only if you affirmatively opt in to being included, pay the accompanying fee, and upload a copy of your resume. ARCS is not responsible for any third party’s use of information that you choose to make publicly accessible.

ARCS members also have access to the Forum, which allows members to post content to a message board that is available to all other members who visit the site. When you make postings to the Forum or otherwise post or transmit any content to the Site, others who visit or use this site may access any personal information within such content. We may collect and maintain posts, messages, and other content that you have posted or transmitted to the Site, as well as information about that content and your interaction with it.

4. Additional Disclosure to Protect People or Property or As Required by Law.
In addition to the disclosures otherwise permitted by this privacy policy, ARCS may disclose personal information if we have a good-faith belief that doing so is required by a subpoena or other judicial or administrative order or otherwise required by law. Additionally, ARCS may disclose Personal Information where we, in good faith, deem it appropriate or necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the rights or property of ARCS, any individual, or the general public; maintain and protect the security and integrity of our services or infrastructure; protect ourselves and our services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third- party claims or allegations; or assist government enforcement agencies.

5. Cookies
Visitors should be aware that non-personal information and data may be automatically collected on the Site through the use of “cookies.” Cookies are small text files stored as text on a computer hard drive. Web sites can use cookies to recognize repeat visitors, facilitate the visitor's ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. ARCS uses cookie technology only to obtain non-personal information from its online visitors in order to improve visitors’ online experience and facilitate their visit within our site.

If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. You can choose to prevent ARCS from establishing a unique user-ID. ARCS recommend that you visit any of the commonly available Cookie FAQs on the Internet to learn more about this.

We use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve the Site. Google Analytics collects only the IP address assigned to you on the date you visit these sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personal information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit a site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to our sites by disabling cookies on your browser.

6. Links
This Site contains links to websites maintained by other individuals and organizations. ARCS is not responsible for the privacy practices or the content on any of these other web sites, including any sites that managed by third parties identified as “Sponsors” on the Site or that otherwise indicate a special relationship with ARCS. Note also that the linked sites may collect personal information from you when you link to their site and that this collecting of information is not subject to the control of ARCS. To ensure protection of your privacy, always review the privacy policies of the sites you visit by linking from this Site.

7. Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. We never collect or maintain information at the Site from persons we know to be under age 16, and no part of our Site is designed to attract anyone under age 16. Please do not communicate with or contact us if you are under age 16.

Any person who provides Personal Information through this Site represents to us that he or she is 16 years of age or older. If ARCS learns that Personal Information has been collected from a user under 16 years of age on or through this site, then ARCS will take the appropriate steps to cause this information to be deleted.

If you are the parent or legal guardian of a child under 16 who has joined this network, please contact info@arcsinfo.org to have that child’s account terminated and information deleted.

8. Storage and Retention of Personal Information
Your information collected through the Site is stored and processed on servers in the United States. Users in the European Union should be aware that their data will be transferred to the United States and that the European Commission has not found United States law to adequately protect the rights of data subjects. ARCS takes reasonable precautions to ensure that all processing activities conducted on our behalf are compliant with the EU General Data Protection Regulation (GDPR). Under that regulation, EU users who believe their data has been misused have the right to lodge a complaint with their Member State’s supervisory authority.

We will not keep your personal information longer than necessary for the purpose for which it was collected. We will securely destroy or erase personal information from our systems when it is no longer required to accomplish the purpose for which it was collected. We also will endeavor to ensure the deletion and destruction of personal information stored and maintained by third parties. We may, however, retain some personal information in order to comply with applicable laws, regulations, rules and court orders.

9. Accessing and Correcting Your Information
You can contact ARCS by email at info@arcsinfo.org to inquire if we are keeping personal information about you. If we do have personal information about you, we will provide you with a readable copy of such personal information at no charge. Factual errors in your personal information, including out-of-date information, can be corrected by sending an email to info@arcsinfo.org with a request for such a change that credibly shows our error.

You may always opt out of receiving communications from us by unsubscribing to our messages. To remove any personal information from our database, send an e-mail from the account you want to unsubscribe to info@arcsinfo.org with the word “remove” in the subject line.

Each commercial e-mail that we send to you will offer you the opportunity to opt-out of continuing to receive such messages. We may take up to 10 business days to process your opt-out requests. In some instances, we may have already shared your information with one of our authorized third parties before you changed your information preferences, and you may briefly continue to receive e-mail even after you have opted out."

For those users located in the European Union, we are required by law to advise you that your personal information may, at times, be accessible by individuals who are located worldwide including in countries that the European Commission has not determined provide the same level of data protection as in your country. By providing us with your personal information, you are consenting to our use of it in accordance with our privacy policy, including the transfer of your personal information across international boundaries to jurisdictions anywhere in the world as permitted by local law, including, without limitation the United States. In some cases, the United States may not be deemed to have data privacy laws that afford an equal level of protection for your personal information as those laws legislated at the direction of the European Union, however, please be assured that we will continue to adhere to the principles stated in this privacy policy and in applicable laws in connection with any personal information. We will endeavor to preserve the integrity, confidentiality, and security of personal information and afford such personal information an adequate level of protection."

10. Security Statement
In an effort to safeguard your personal information, ARCS uses encryption to protect credit cards, online order forms and other confidential information. We make reasonable efforts to ensure that our service providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information, and to help protect against unauthorized access and disclosure. Notwithstanding our efforts, the Internet has inherent security risks. We cannot promise, and you should not expect, that your personal information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your personal information or any username or password that you are required to use to access all of our Points of Collection.

11. Effect of Future Changes to this Privacy Policy
ARCS reserves the right to change this Privacy Policy at any time. However, we will not apply any new policies to any of your personal data collected under an old policy without contacting you at the email address you provide and giving you the opportunity to opt out of any use of your data under the changed policy.

If you have questions or comments about our efforts to protect your personal privacy, or if you require additional information about our privacy commitment, please contact at info@arcsinfo.org.

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The Mission of ARCS is to represent and promote Registrars and Collections Specialists, nationally and internationally, to educate them in the professional best practices of registration and collections care, and to facilitate communication and networking.

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